AIMS’ Urban Futures initiative is exploring how municipalities of all sizes can become more efficient and provide better service. Using the Greater Saint John region of New Brunswick as an illustration, this paper reflects on how small and medium size municipalities can improve the quality of services for residents and value for money for taxpayers. The municipalities in the Saint John region have made considerable progress toward increasing the level of competitive local government services delivery but they could do more says AIMS’ latest Urban Futures paper. Dr. Robert Bish, author of “Organization and Opportunities: local government services production in Greater Saint John” says that, “…the key is competition, which, through smarter thinking and more careful management, leads to higher productivity.”
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